It’s not cost vs. care here. Whether we’re answering member calls, processing claims, or analyzing data, you can count on us to find innovative ways to make cost and care friends again.
Integrated Prescription Management
Our client experience team makes everyone feel better, whether you’re a member, employer, broker, or TPA. They prescribe creativity and collaboration (and lots of it) to provide exceptional service, powerful analytics, and engaging clinical programs.
Our licensed clinical pharmacists know terms like formulary management, step therapy, quantity limits, prior authorizations, and standard exclusion programs. They also give you personalized advice. So you can just use terms like “Good” and “Problem solved.” Oh, by the way, 1/3 of our entire staff has a clinical background.
We couldn’t give you a good PBM experience without an exceptional pharmacy benefits expert to work through the complexities. As you suspected, your expert here is as innovative and solution-oriented as the rest of the team, finding a customized, flexible benefit plan that fits you.
Our business experts do two things exceedingly well: maximize outcomes and minimize costs. The “How” is more complex. We walk clients through the challenges and subtleties of pharmacy benefit design. Then we’re equally sophisticated about cost-containment solutions.
Our licensed pharmacy technicians are US-based with live customer support available 24/7. This means callers have quick and easy access to real people without having to navigate a super long phone tree.
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Customer Retention
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Live Customer Support
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Licensed Pharmacy Technicians
We provide clients with custom benefit design recommendations based on a number of factors.
We give you full access to your data and a team of experts to help you study patterns and make decisions without compromising care.
From the moment a member gets a prescription filled, IPM’s utilization management program is in action behind the scenes.
We are one of the only PBMs that understands the unique needs of behavioral health.
Contact us if you have any questions.
