Congratulations to our Client Experience Team, a diverse group of benefits experts, clinicians, data analysts, and licensed pharmacy technicians!
Fresno, CA – February 9, 2021 – Integrated Prescription Management (IPM) has earned a Silver Stevie® Award in the Customer Service Department of the Year category in the 15th annual Stevie Awards for Sales & Customer Service.
IPM’s approach to customer service is unique in the Pharmacy Benefits Management (PBM) industry in how it is configured. Rather than assigning a generalist, the Client Experience Team brings together a multi-disciplinary team of benefits experts, clinicians, and data analysts. It also includes a call center that’s entirely staffed with licensed pharmacy technicians.
“We’re thrilled to be recognized for providing exceptional customer service,” said Rich Adams, IPM’s president and chief operating officer. “When we came up with the idea to create a cross-functional Client Experience Team, we knew we were onto something. It’s truly a winning combination of experts who have our members and clients best interests at heart.”
The Stevie Awards recognize the world’s top customer service, contact center, business development, and sales professionals. More than 2,300 nominations from organizations of all sizes were considered in this year’s competition.
“Collaboration is one of IPM’s core values,” said Dondi Ballard, RPh, senior vice president of operations. “Each person on our team brings unique skills to the table. It’s the combination of these skills and our ability to provide collaborative, high-touch service that really sets us apart.”