They had us at hello. Meet the former receptionist club!

IPM is proud to have NINE staffers launch their careers as front desk receptionists and go on to hold numerous positions within our organization. Now that’s a success story worth sharing!

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They had us at "hello." Meet the former receptionist club!

It’s one thing to hear about how a company is committed to helping people advance in their careers. It’s another to see it in action.

IPM is proud to have NINE staffers launch their careers as front desk receptionists and go on to hold numerous positions within our organization. Now that’s a success story worth sharing!

Suzan Aristakesyan, AS, PhT, SFC, Client Services Manager

Start date: September 1, 2011

Roles since then: Front desk receptionist, CSR, client services coordinator, client services team lead/account manager, client services manager

Reflections
When I started IPM, I had no idea the role of a PBM. I started my career by walking into a new company of 5 staff members and I am sure glad I did because IPM has opened lots of opportunities and growth. Watching the company grow is a great feeling and I am very proud of all our accomplishments.  IPM has become family and there is not one day that I feel as if this is just a job. I sincerely am grateful for all the mentoring throughout the years because it has made me the employee I am today. Making a change for the good of IPM is our goal and has been our goal from the beginning. Working at IPM has been a true blessing.

Chelsi White, Customer Service Operations Manager

Start Date: September 5, 2012

Roles since then: Front desk receptionist, CSR, operations coordinator, plan administration team lead, operations supervisor, customer service operations manager

Reflections
I had no idea what to expect when I started at IPM. I had worked in a pharmacy for the past seven years and just needed a change. Little did I know I had found a job with an amazing company that quickly became family. I’m so thankful for everyone at IPM who has believed it me, especially Allison Gerrard, Vice President, Operations. She has been the greatest mentor and boss. She always pushed me to be and do my best.

Ani Idzhyan, Benefits Specialist

Start date: March 3, 2014

Roles since then: Front desk receptionist, CSR, COB specialist

Reflections
IPM is a good company to work for. Employees treat each other like family, which I really appreciate.

Jesalyn Jessing, Implementation Manager

Start date: February 23, 2015

Roles since then: Front desk receptionist, CSR, operations coordinator, implementation manager

Reflections
I never would have imagined that becoming a pharmacy technician would have led me down this path and given me the experience I have now. IPM has given me so many more opportunities that I never would have had if I had stayed in the pharmacy. I have learned so much being at IPM for the last six years and my career has expanded in ways I never would have imagined.

Adriana Escovedo, Supervisor, Clinical Pharmacy

Start date: September 14, 2015

Roles since then: Front desk receptionist, CSR, certified prior authorizations specialist (CPAS), CPAS lead, clinical pharmacy supervisor

Reflections
Where to begin?! I’d like to start by saying I appreciate the opportunity to work for IPM. I’ll always be grateful to Allison and Randa as my hiring managers and teachers. Also, to Ken Perrin, PharmD for believing in me, being a great mentor and always being so supportive. As I reflect on where I came from, my advice is to make the most of whatever you’re doing. Whatever the task may be, do it with excellence and to the best of your ability. Be humble and don’t be afraid to ask for help. When faced with change, dance with it. I value what I have found here at IPM and I enjoy working alongside such an awesome group of people.

Erica Gong, Risk Management Project Manager

Start date: January 2017

Roles since then: Front desk receptionist, CSR, plan administrator coordinator, risk management project manager

Reflections
I think the biggest reasons for my advancement within IPM are my dedication and my eagerness to learn. When I interviewed with Randa and Allison, they let me know there would be room for advancement and that anything is possible. When I started at IPM I was in process of earning my associate’s degree. I then transferred to Fresno State and earned a bachelor’s degree in finance. I am now earning an MBA in health care and plan to start PhD in public health after that. I have a deep appreciation for where I started and the journey it took to get where I am today. I think it is also very exciting when we get a new receptionist as the possibilities for them are endless.

Lindsay Badorine-Lewison, Certified Prior Authorization Specialist

Start Date: March 5, 2018

Roles since then: Front desk receptionist, CSR, Certified Prior Authorization Specialist (CPAS)

Reflections
I am currently a CPAS and love every part of it! I had the best mentors when I started, Cecilia Campa and Erica Gong. They taught me everything from making coffee and answering the phone to handling difficult callers. Adriana Escovedo has been the best supervisor as a CPAS! It has been rewarding to move “up the ladder” at IPM so quickly and be presented with growth opportunities. I truly feel blessed to be a part of a work family that wants to see their employees grow within!

Macey Mares, Call Center Lead

Start date: May 20, 2019

Roles since then: Front desk receptionist, CSR, call center lead

Reflections
If you truly enjoy your job and the people you work with, you won’t ever work a day in your life.

Taryn Ivy, Customer Service Representative

Start date: February 18, 2020

Roles since then: Front desk receptionist, CSR

Reflections
Since working at IPM, I have learned to be more confident in myself. Randa always showed that she believed in me and knew what I was capable of, even if I didn’t realize it at the time.  She encouraged me to apply for the opening in the call center, and if it weren’t for her, I’m not sure I would have. This has truly been the best job I’ve ever had and I’m so grateful for it every day!